Privacy Policy

At Veolia Environmental Services Australia Pty Ltd (VES) we are committed to protecting and maintaining the privacy, accuracy and security of the personal information of all our business associates and our employees.

How we collect your information

• We will only collect information relevant to our business or employment relationship with you.
• The information we collect from our customers generally includes contact details, information in order to provide credit and information about your use of our products and services.
• We will generally collect information directly from you by phone or face to face and in some cases by email or fax.
• We do not generally collect any sensitive information.

How we use your information

We will limit the use of your personal information to:

• Carrying out our business.
• Fulfilling any legal requirements - such as reporting requirements to external agencies or to law enforcement agencies.
• If you are one of our customers, we may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers.

 We will not share, sell or trade your information to any non-related companies outside of the Veolia Environnement group.

Use of employee information exceptions

Some exceptions to our use of employee information may apply in such cases as where we enter into negotiations for the sale of sections of the business or transfers of contracts. In the event of this occurring, your identity will remain anonymous for as long as possible.

We may also exercise our right to monitor the use of email and the Internet in accordance with our Information Technology Policy.

Who will use your information?

In common with many organisations, we contract services from external parties, such as sub-contractors or other select organisations who perform certain functions or operations for us. Your information may be provided to them on a confidential basis for the sole purpose of performing the contracted services on our behalf.

We instruct these companies to exercise the same standard of care as we do ourselves, so that they cannot provide this information to anyone else.

We may also share your personal information with related companies in the Veolia Environnement group, who will exercise similar standards of care in relation to your information.

Your commitment to the privacy of your colleagues and our customers

VES has an expectation of all employees and sub-contractors that they will preserve the privacy of information relating to their work colleagues and to our customers. Personal information learned about another individual during the course of work, must not be used or disclosed except as necessary to fulfil the legitimate requirements of the job.

Your information is secure

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In doing so, we have taken reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

We will, with your help, keep your personal information accurate, complete and up to date. Additionally, we take reasonable steps to securely destroy personal information when we no longer need it.

You have access to your information

Following a request, we will provide you with a copy of personal information we hold about you, in accordance with our obligations under the Privacy Act. Please note that there are some circumstances set out in the Privacy Act where we may refuse your request.

If you establish that the personal information we hold about you is not accurate, complete or up to date, we will correct our records as necessary.

We will promptly acknowledge and investigate any complaints about the way we manage personal information.

Contacting us

If you have any questions about this policy, if you wish to update or access the information we hold about you, or if you wish to make a related complaint, please contact the VES National Privacy Officer via email: privacy@veolia.com.au or by phone: 02 8571 0000.

For a copy of Veolia's Privacy Policy, please click here.